Studio Terms & Conditions

Welcome to Heel Haus (operating within the Haus Movement Studio network). By booking a class, private session, or class pack with us, you agree to the following terms and guidelines designed to keep our space safe, empowering, and running smoothly.

1. Bookings, Cancellations & Class Packs

  • Non-Refundable Policy: All class purchases, drop-ins, and multi-class packs are strictly non-refundable and non-transferable. If Heel Haus must cancel a session, you will be offered a full refund or a complimentary class transfer.

  • Class Pack Details: Multi-class passes are for personal use only, cannot be transferred to others, and do not expire.

  • Class Cancellation Window: Classes cancelled at least 24 hours prior to the start time will return the credit to your account. Classes cancelled within 24 hours of the start time will result in a forfeited credit. (Note: Class packs are not valid for special events or collaboration classes).

2. Private Sessions

  • Commitment & Scheduling: Once your private session is confirmed and payment is processed, you are responsible for attending at the scheduled date and time.

  • Rescheduling & Cancellations: We require at least 48 hours' notice for any changes or cancellations. Please communicate directly with your instructor to reschedule.

  • No-Shows & Late Cancellations: Failing to attend or giving less than 48 hours' notice will result in the forfeiture of the full payment (strictly non-refundable).

  • Punctuality: Sessions start and end precisely on schedule. Late arrivals cannot make up missed time, and sessions will still end at their originally scheduled time.

3. Age & Studio Access

  • Age Restriction: All Heel Haus classes are strictly 18+ adult dance sessions. Valid ID may be required.

  • No Spectators: To maintain a safe, private, and comfortable environment for everyone, outside guests, friends, and spectators are not permitted inside the studio while classes are in session.

4. Media & Filming Policies

  • Studio Footage: Instructors or team members may occasionally film parts of class for promotional or social media content. If you prefer not to be captured in studio footage, please notify the team before class begins.

  • Personal Filming: Filming yourself is encouraged to track your progress! However, you must always respect the privacy of others and ensure you do not record other dancers without their explicit consent.

5. Health, Safety & Conduct

  • Participation Risk: Participation in dance and movement training is entirely at your own risk. Dancers are expected to dress appropriately, wear dance-safe footwear, and listen to and respect their own physical limits.

  • Medical Notifications: You must inform your instructor prior to class if you are managing an active injury, a medical condition, or returning from pregnancy.

  • Safe Space Code of Conduct: Heel Haus is a safe, inclusive community. Disrespectful, discriminatory, or disruptive behavior will not be tolerated. The studio reserves the right to remove anyone violating this standard immediately without a refund.

If you have any questions regarding these policies, please feel free to reach out to our team before booking your session.